KGR shop terms and conditions


Making a purchase 

Orders can be made online, over the phone or by email.

To order over the pphone, call us on +44 (0) 1303 271 131, between 11am and 7pm UK time. We can take card payments over the phone.

Or email us your order at and we’ll send you an invoice.


Payment can be made by card over the phone or by PayPal online. 


We post the items within the UK and internationally.

If you are adopting a dog from us, you can collect your order from the kennels when you pick up your dog. No P&P will be charged in this case. You can also pay on collection by cash or card.

Please note that Arden Grange Dog Food (a 12kg bag) and crates are collection only, due to their weight and size.

The delivery charges are explained below. These charges are for mainland UK only – please contact us in advance if you live outside the mainland UK. 

For overseas potage rates, please contact us for an exact postage quotation confirming what you wish to purchase and what country you want the delivery to be made to.

If the item is out of stock you will be emailed and given the option of cancelling that part of the order, and obtaining a refund, or waiting for the item to be back in stock.

If you have made a mistake in your order, please contact us on +44 (0) 1303 271 131 or and we will put it right.

In stock items are usually posted within 24 hours and delivered within 3-4 days (within the UK). Other orders may take longer.

Postal charges are based on product weight. Items will be grouped together weighed and the cost of the delivery will be the charge for that weight group plus a small packaging charge. This is the most cost effective way for us to post your items.

If your goods are damaged in transit you must inform us straight away, so that we can make a prompt claim against the delivery company. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Up to 2kg



Between 2-5 kg



Between 5-10 kg



Between 10-15 kg





We want you to be happy with your purchases, but if for any reason you are not, we are happy to accept returns within 14 days so long as the product is still in the original packaging, is not used and if applicable unopened. 

You must pay the return P&P and send items to:

Kent Greyhound Rescue
New Pound Farm House 
The Street, Newington
Kent CT18 8AU

A refund will be made on receipt of the items, by the same method as the initial payment.

If the item is faulty, we will refund the cost of P&P.